Made after you order
Made to order. During our initial small-batch launch, scarf production and gift-box preparation run in parallel. Each order is inspected and packed before dispatch. Preparation and carrier-transit estimates will be confirmed before ordering opens and shown before payment. Transit begins when the carrier receives your parcel.
What are the material and print specifications?
100% silk in 16 momme twill, finished with machine-rolled hems and single-sided direct digital printing.
The design is digitally printed on one face of the silk. The reverse is not separately printed.
Colour and appearance
Screen settings, lighting and the natural sheen of silk can change how colour appears. Product visualizations are style references until finished-product photography is available.
Care
Hand wash cold with a neutral detergent. Do not machine wash, bleach, soak or wring. Dry flat in shade; do not tumble dry. Cool iron on reverse. Keep away from rough surfaces and follow the sewn care label.
How do I request a return?
Email hello@carrelume.com within 14 calendar days after delivery with your order number and reason. Contact us before sending a parcel. We will provide authorization and the return address in China. Send the authorized return within 14 calendar days after authorization using a tracked service.
Who pays return shipping?
For eligible change-of-mind returns, the customer pays return shipping to China. For verified incorrect, defective or transit-damaged goods, we arrange an appropriate remedy and cover reasonable return shipping when a return is required.
When will my refund arrive?
Within five business days after receiving an eligible return, we inspect it, notify you and initiate the approved refund to the original payment method. Your bank or payment provider then processes the credit. Check your refund notification and PayPal Activity; if our update is missing after five business days, email us with your order number and return tracking.
Read the Returns & Refunds Policy for conditions and payment-provider arrival estimates.
Shipping and import charges
The first release is being prepared for supported United States addresses. Purchasing is not yet open. Delivery estimates and the full delivery/import-charge arrangement will be disclosed before payment. Read our Shipping Policy.