Contact information

Contact CARRÉLUME

Website: carrelume.com
Customer service: hello@carrelume.com
Contact form: Contact us

Orders, delivery, returns and refunds

Include your order number and a short explanation. For a return request, email within 14 calendar days after delivery. For a refund-status question, include the order number and, if available, the date of the refund notification. We will help you distinguish a refund that has been initiated from one still being processed by your payment provider.

Read the Returns & Refunds Policy and Shipping Policy.

Business identity

Legal operator: 深圳市卡蕾勒姆服饰有限公司
English business identification: SHENZHEN CARRELUME APPAREL CO., LTD.
Registered address: 深圳市龙岗区布吉街道长龙社区长龙路111号一单元403, China.

Return address

Returns are sent to China after authorization. The registered address above is for business identification and is not the authorized return destination. Email us before sending a parcel; we will provide the correct address and instructions.

Safety

Do not send passwords, security codes or full payment-card details. If photographs are needed, avoid including unrelated personal information.